Shipping, Cancellation & Refund Policy

Last updated: 2 October 2026

This page explains how orders placed on allayurvedics.in are paid for, shipped, cancelled and refunded.

Payment and order confirmation

• You pay by UPI directly to our UPI ID (using the QR code or the "Pay with UPI app" button). We never ask for your UPI PIN, card or bank details.
• After paying, you enter the 12-digit UTR number and your delivery address. We check that the payment has arrived before we ship, and confirm your order on WhatsApp.
• Every order gets a reference number (for example AA-XXXXXX). Please quote it in any message to us.

Shipping and delivery

• We ship across India by courier. When you enter your pincode, the site checks whether delivery is available there.
• Delivery charge for Himalayan Shilajit Resin: ₹80 for 1 jar; free for 2 or more jars. The final amount is shown before you pay.
• The courier's (Delhivery) estimated delivery time for your pincode is shown at checkout. It is an estimate, not a guarantee, and can change with courier delays. We do not promise an exact date.
• Once the parcel is handed to the courier you can follow it on the Track shipment page.
• Please give a complete address, the correct pincode and a working mobile number. We are not responsible for delay or return caused by a wrong address.

Cash on delivery

When the jars subtotal after discount is above ₹1,000, you can ask for cash on delivery on WhatsApp. We confirm courier availability for your pincode.

Cancelling an order

You can cancel before the order is dispatched by messaging us on WhatsApp with your reference number. Any payment already made for a cancelled order is refunded. If the parcel has already been handed to the courier, please contact us and we will help depending on where it is.

Damaged, opened or wrong product

If the parcel arrives damaged, opened or with the wrong product, please message us on WhatsApp as soon as you receive it, and within 7 days of delivery, with clear photos or a video of the parcel and product and your order reference. We will check and arrange a replacement or a refund.

Refunds

Where a refund is due (for example a cancelled order, an item we cannot supply, or a confirmed damaged or wrong product), Refunds are sent to the same UPI account the payment came from; we tell you the timing on WhatsApp.

About the product

Shilajit is a traditional Ayurvedic product. It is not a medicine and does not cure any disease. Read the label before use and see our Medical Disclaimer.

Contact

For orders, delivery or refunds: WhatsApp +91 95608 14623, or email allayurvedics@gmail.com. You can also use the contact page.

Seller details

Address: C-81, Sector 8, Noida